Luz Bikes Digitalizes Its Rental Service with Pulso

The Need for Change

Before implementing Pulso, Luz Bikes managed its rentals manually, leading to long wait times for customers, confusion over bike availability, and difficulties in handling payments and returns. Many customers arrived at the store expecting immediate availability, only to encounter coordination issues and stock shortages. Furthermore, tracking available and in-use bikes relied on spreadsheets and physical documents, causing errors and delays.

The team needed a solution to automate these processes and enhance the user experience by minimizing wait times and ensuring a smoother workflow. The need for a platform that integrated all aspects of the business became evident, prompting Luz Bikes to embrace digitalization with Pulso.

How Pulso Transformed Luz Bikes

Since adopting Pulso’s software, [Luz Bikes] has experienced multiple benefits that have completely transformed its business model. Automation has enabled far more efficient management and improved the experience for both staff and customers.

• Real-time booking management: They can now track the exact availability of their electric bikes and prevent overbookings. Customers can make online reservations and ensure their preferred model is ready upon arrival.


• Automated payments: The payment process has been simplified, enabling digital transactions and eliminating issues with deposits and invoicing. This has reduced administrative errors and wait times in-store.


• Efficient inventory control: Every bike is registered in the system, making it easier to monitor its status and maintenance history. Automatic alerts for preventive maintenance have also been implemented, reducing unexpected breakdowns and improving customer safety.


• Higher customer satisfaction: With an intuitive and fast platform, users can rent a bike in just a few clicks, without delays or errors. Positive reviews have increased, and customer loyalty has significantly improved.


• Optimized staff time: Previously, the Luz Bikes team spent countless hours managing the business manually. With Pulso, they are freed from repetitive tasks, allowing them to focus on providing better service and expanding their offerings.

A More Efficient and Sustainable Future

Thanks to Pulso, Luz Bikes has not only optimized its internal operations but also strengthened its position in the electric bike rental market. Automation has allowed them to focus on what matters most: delivering high-quality service and promoting sustainable transportation. Improved efficiency has also enabled them to expand their bike fleet and offer more options to customers.

Additionally, digitalization has reduced paper usage and physical documentation, aligning the business with more eco-friendly and sustainable practices. Customers have responded positively to this initiative, as they increasingly appreciate businesses that foster a positive impact on the community.

Digitalization is no longer an option—it’s a necessity for rental businesses. Luz Bikes is a clear example of how technology can transform daily operations and improve business profitability. With advanced tools like Pulso, companies can enhance efficiency, reduce costs, and deliver a superior customer experience, ensuring success in an increasingly competitive market.